Mikey is a Happiness Engineer at Automattic where his day to day job is helping people use WordPress, and he absolutely loves it. In previous jobs, Mikey led support efforts at a computer repair shop, a creative firm, and a University campus. When not engineering happiness on WordPress.com, Mikey can be found playing tennis, badminton, helping his wife with their hobby farm, or out exploring the beautiful outdoors in Vernon, BC.
Mikey is presenting: Engineering Happiness for your Clients: Support through Building Relationships.
1) Why do you like using WordPress?
Simply – it helps me do what I need to do fast and effortlessly and gets out of the way when I need it to.
2) Why did you decide to speak at WordCamp Ottawa?
I have a huge passion for the art of Support and love sharing my stories of failure and success to help people learn along the journey.
3) What is the one thing you want people to walk away with from your talk?
If they can walk away with a few laughs and a few practical ways to improve how they support their users – I’d be happy.
4) What is your favourite WordPress plugin or theme? Why?
I love the Underscores starter theme and the Sass version (thunderscores). I start all my projects with Underscores and has saved me countless hours in projects.